You have enabled the "Use Your Own Products" option to ensure that your orders appear by product rather than as a single bundle builder in the order. However, you may have encountered situations where some orders do not unwrap correctly or contain missing items when unwrapped.
Possible Causes of Unwrapping Issues:
Our team has conducted a thorough investigation and identified a potential cause for these occasional unwrapping problems. In certain rare cases, Shopify webhooks may not fire correctly, leading to errors or failures in the unwrapping process.
To ensure that you can seamlessly manage your orders and products, we are pleased to offer two potential solutions:
- Explore Rebuilding with a Different Builder Type: We can explore the possibility of rebuilding your builders using a different builder type. This approach may help resolve the unwrapping issues you've encountered, ensuring that your orders are accurately presented as individual products.
- Unwrap your Builders: Alternatively, we can implement a custom unwrapping solution that allows individual items to be added to the cart page instead of a single bundle product. This customization eliminates the need for an unwrapping process for each order, potentially preventing unwrapping issues from occurring.
We understand that smooth order management is vital to your operations, and we are here to support you every step of the way. If you have any further questions or require assistance with implementing the solutions mentioned above, please do not hesitate to contact our amazing support team!